COOLCOMPARE RESOLUTION DESK

Turn a bad experience into a clear case.

Document the facts, ask for a precise remedy and follow the correct UK escalation route.

LOCAL-ONLY FORMOFFICIAL ROUTESNO CASE FEES

BUILD THE FIRST COMPLAINT

Keep emotion human. Keep the case factual.

ProviderWhat happened?What would put it right?

YOUR DRAFTNothing entered here is sent or saved

Subject: Formal complaint – [provider]

I am making a formal complaint about [describe the issue, dates and impact].

I first identified or reported this on [date]. My account or complaint reference is [reference]. I have attached the relevant bills, messages, photographs or test results.

To resolve this complaint, I would like [state the specific correction, explanation or remedy you want].

Please confirm that this is logged as a formal complaint, provide a complaint reference and send your written response under your complaints procedure.

Yours faithfully,
[name]

CASE FILE

Evidence beats repetition.

Timeline

Dates, calls, outages, visits and promises.

Money

Bills, debits, quotes, excesses and calculations.

Terms

Contract, policy wording and advertised commitments.

Remedy

One specific, proportionate outcome you can explain.